PRIVACY POLICY

This Privacy Policy covers all of your personal information when conducting transactions with Zambales I Electric Cooperative, Inc. (ZAMECO I).

ZAMECO I cares for your personal information and takes your privacy seriously. We are dedicated to ensure that your personal information is protected from collection to disposal.

WE COLLECT:

A.      For applicants and existing Member Consumer Owners of the cooperative, including those with terminated services:

1.       Information you provide when applying for electric service , such as your name, address, contact number, valid ID, evidence of authority to occupy (e.g. contract of lease, deed of sale/donation, barangay certification) and if applicable, details of your authorized representative;

2.       Information you provide or any of your representative in connection with your complaints and queries regarding our services;

3.       Information you give when availing the programs of ZAMECO I such as Senior Citizen discount, Amnesty program and others;

4.       Answers you or your representative provide when answering the Customer Satisfaction Survey; and

5.       Any other information you voluntarily provide for any legitimate purpose declared at point of collection such information.

B.      For prospective, active, and separated employees:

1.       Information you submit when you apply at ZAMECO I for employment, such as data contained in your resume, application letter, curriculum vitae, and application form;

2.       Information we collect while assessing your qualification such as testing results, character investigation results, and medical assessment;

3.       Information we collect and maintain about you during your employment such as payroll information, including but not limited to government mandated and third party remittances like SSS, Philhealth, and Pag-ibig contributions, taxes, bank account information; wages; entitlements and benefits; health and welfare benefits; medical and dental records; beneficiary and contact information; trainings and certifications; sanctions; employment changes/ work history;

4.       Information we retain about you after your separation of service; and

5.       Any other information you voluntarily provide for any legitimate purpose declared at point of collection such information.

C.      For Suppliers and Contractors:

1.       Information you give us when you are applying for accreditation, and/or processing of payment such as your name or company’s name, tax identification number, address, and contact details; and

2.       Any other information you voluntarily provide for any legitimate purpose declared at point of collection such information.

D.      For Board of Directors:

1.       The information you submit to us when applying as Board of Director, and after you become a Board of Director of ZAMECO I like your name, address, contact details, marital status, name of family members, government issued identifications, work history, and if applicable, details of your authorized representative; and

2.       Any other information you voluntarily provide for any legitimate purpose declared at point of collection such information.

 

E.       For Guests/ Visitors:

1.       Information you provide upon entering our premises such as your name, address, contact number, purpose of visit, vehicle type and plate number or conduction sticker number; and

2.       Any other information you voluntarily provide for any legitimate purpose declared at point of collection such information.

WE USE THE GATHERED INFORMATION :

ZAMECO I processes, analyzes, and stores the information you present to us for the following purposes:

A.      For applicants and existing Member Consumer Owners of the cooperative, including those with terminated services:

 

1.       Providing and continuously striving to improve our services;

2.       Responding to your inquiry, concerns, and complaints;

3.       Disseminating information regarding our notice of interruption and other programs that may involve you; and

4.       Verifying your identity and eligibility when claiming refunds, discounts, and other privileges as MCO.

 

B.      For prospective, active, and separated employees:

1.       Evaluating your documents  to assess your qualifications for initial employment, including verification of information  and character references (background checking);

2.       Administering your pay, statutory deductions, entitlements, and benefits;

3.       Complying with statutory and regulatory requirements and submissions;

4.       Conducting performance reviews and awards as well as administering disciplinary actions and sanctions;

5.       Establishing appropriate training and/or developmental interventions;

6.       Collecting and maintaining contact information;

7.       Maintaining your employment records;

8.       Processing employee work related claims (e.g. worker compensation, pension, insurance claims, etc.); and

9.       Developing health and wellness programs.

 

C.      For Suppliers and Contractors:

1.       Verifying and confirming your identity and authenticity as a supplier or contractor as part of your accreditation;

2.       Conducting business transactions;

3.       Establishing and managing business relationship with you;

4.       Facilitating the payment of your invoices for any goods or services you have delivered or rendered;

5.       Complying with statutory, legal, and regulatory requirements;

6.       Updating or maintaining your account information;

7.       Establishing details of your authorized contact persons for the goods and services you supply; and

8.       Responding to your questions, comments, feedback and to informing you about our requirements, programs or advisories by the letter, e-mail, telephone, or other media for internal administrative purposes, such as auditing, data analysis, and database records management.

 

D.      For Board of Directors:

1.       Maintaining our board of director roster;

2.       Administering your allowances and any other payments;

3.       Establishing communications with you, including responding to your queries and requests, sending notices of general meetings, annual reports and minutes of meetings to you;

4.        Evaluating qualification requirements and screening of candidates during election of board of directors; and

5.       For legal and reportorial requirements purposes.

 

E.       For Guests/ Visitors:

1.       Establishing your identity;

2.       Recording the purpose of your visit; and

3.       Monitoring visitor’s activities inside the company premises, including the entrance and exit of the equipment and vehicle.

DATA DISCLOSURE AND SHARING

Access to your personal information is restricted to selected ZAMECO I employees and contractors on a need to know basis to carry out their responsibilities with regard to the conduct of our business such as meter reading, Statement of Accounts delivery, field inspection, energization, and restoration of your electric service.  We require our contractors, through a Non-Disclosure Agreement (NDA), to secure and keep your information confidential and we do not allow them to disclose your information to others, or to use it for their own purposes.  

Your information may also be disclosed to government entities pursuant to and in compliance with applicable laws and regulations, subpoena or court order.

 

INFORMATION SECURITY

We are committed to ensure that your information is secure and protected. ZAMECO I shall undertake and implement reasonable organizational, physical, and technical security measures in collecting, receiving, transmitting, storing, and disposing your personal information.

You are responsible for the security of your information once it reaches you or your representative in any medium, including but not limited to written correspondences, Statement of Accounts, emails, system applications, and on-line accounts.  You should take appropriate measures to ensure that any medium or device you use to monitor or manage your account is secure and not accessible to anyone without permission.

AUTOMATIC COLLECTION OF INFORMATION AND HOW WE USE COOKIES

By using our website and /or using services through it, you agree to the use of cookies, either via the ZAMEO I website, email or SMS communications. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to enhance your browsing experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We receive and store certain types of information (such as the amount of time you spend on the site and the number of views you made on each page, the IP address of your device, and the browser and operating system that you are using) when you interact with our website, mobile website, emails and online advertising to monitor proper functionality, determine areas for continuous improvement and to support website requirements. This information is gathered automatically, temporarily stored in log files and removed from the system at a certain point. 

 

 LINKS TO OTHER WEBSITES

Our website contains links, which may lead you to other websites beyond our control and not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of those sites may collect information from you, which may be used by them in accordance with their own privacy policy. We are not responsible for the protection and privacy of any personal information that third parties may collect, store and use through their website.  Therefore, you should exercise caution and carefully study the privacy policy of each website you visit.

 

 

 

 

LOGS COLLECTION

Your personal information may be collected by our logging processes in case of logical and physical access to our systems and/or premises.  When necessary, personal information may be retrieved for security purposes.

PERSONAL DATA RETENTION AND DISPOSAL

We keep your personal data only for as long as necessary:

  1. for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing relevant to the purpose has been completed or terminated;
  2. for the establishment, exercise or defense of legal claims; or
  3. for other business purposes, that are consistent with standards established or approved by regulatory agencies governing ZAMECO I.

 

Thereafter, your personal data shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may request for a copy of your personal information in our possession, or have it corrected if you believe that it is inaccurate or incomplete.

If you wish to request for a copy of your personal data, or have it corrected or deleted, please reach out to us through our contact information. We will promptly respond to your request. Further, if you have questions and queries you may reach us through the contact details regarding the Privacy Notice. We will promptly respond to your requests.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BAYAD Centers

Electronic Payment Portal

Electronic Payment Portal

You can now pay your ZAMECO1 bill thru Electronic Payment Portal of Landbank of the Philippines. Register onsite and avail the convenience of paying your bills anywhere.

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Vision / Mission

To be a leading electric service provider under a competitive business environment by 2025 / To provide reliable, affordable and highly-responsive electric service towards total customer satisfaction.

Cooperative

We are now "AAA" Cooperative

Panunumpa

Nangangako ako, Bilang tagapagpalaganap ng programang elektripikasyon na pagsisilbihan ko ang inang bayan; Gagampanan ko ang tungkuling ito upang maitaas ang antas ng kabuhayan sa pagbibigay ng liwanag, isusulong ko ang kaunlaran ng aking bayan; at tapos puso akong nangangako na tatahakin ko ang landas na tama at matuwid at lagin isasaisip ang kapakanan ng kapwa ko pilipino. KASIHAN NAWA AKO NG DIYOS.